Refund & Return Policy

Last Updated: June 2026

At Eritaj Grenadye, every product is made especially for you once an order is placed. Because our products are custom-made through our production partner, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.

Please review our policy carefully before placing an order.

Returns & Exchanges

Since all products are made to order, we do not accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Change of mind after purchase

  • Buyer’s remorse

  • Incorrect shipping information provided by the customer

We encourage customers to carefully review sizing charts, product descriptions, and shipping information before completing their purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of receiving your order.

To process your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

After reviewing your claim, we may offer:

  • A replacement item at no additional cost

  • A full refund

  • Store credit, where applicable

Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible.

We will work with our fulfillment partner and shipping carrier to investigate the issue and determine the appropriate resolution.

Refunds

Refunds are only issued in the following circumstances:

  • The item arrived damaged or defective.

  • The wrong item was delivered.

  • The order could not be fulfilled by our production partner.

  • Other situations approved at our sole discretion.

Approved refunds will be issued to the original payment method used during checkout.

Depending on your financial institution, refunds may take 5–10 business days to appear in your account.

Order Changes & Cancellations

Because production begins shortly after an order is placed, order modifications or cancellations can only be requested within a limited timeframe after purchase.

Once production has started, orders cannot be canceled, modified, or refunded.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, Eritaj Grenadye cannot guarantee a replacement or refund.

Contact Us

For questions regarding refunds, replacements, or order issues, please contact us:

Email: support@eritajgrenadye.com

At Eritaj Grenadye, we are committed to ensuring that every customer receives a product that meets our quality standards.